Quick answers about orders, shipping, returns, warranty, products, and more
Can’t find what you need? Email support@romancatholicgear.com and we’ll be glad to help.
Most orders ship within 1–2 business days (Mon–Fri, excluding holidays and peak seasons). Delivery estimates depend on the carrier and service chosen at checkout. For policy details, see Shipping & Returns.
Your shipping confirmation email includes a live tracking link. Or visit our Order Tracking page to look up and track with your carrier. Please allow up to 24 hours after shipment for the first scan to appear.
We try to ship quickly. Email support@romancatholicgear.com right away with your order number—if it hasn’t shipped, we’ll do our best to assist.
Check around the property, with household members/neighbors, and wait 24–48 hours (carriers sometimes mark early). If still missing, contact the carrier with your tracking number, then email us for help: support@romancatholicgear.com.
Returns are accepted within 30 days of delivery for unused items in original packaging. See Shipping & Returns for full details.
Email support@romancatholicgear.com with your order number, item(s), and reason. We’ll reply with instructions, an RMA, and any label options available.
Original shipping isn’t refundable unless the return is due to our error or a covered defect. Return shipping is the customer’s responsibility unless we made a mistake or it’s a warranty issue.
Combat Rosary™ is our federally registered brand and design for a rugged, daily-carry rosary inspired by historic WWI service rosaries. An item is an authentic Combat Rosary™ only if it’s purchased directly from Roman Catholic Gear® or our authorized partners. Similar pieces sold elsewhere are not Combat Rosaries—they’re replica WWI service rosaries.
Check where it was purchased (romancatholicgear.com or an authorized partner), the product name and packaging, and the build details. If you’re unsure, email support@romancatholicgear.com with photos—we’ll verify for you.
Manufacturing defects and structural failures under normal use. Remedies include repair or replacement at our discretion. Full policy: Lifetime Guarantee.
Gather your order number (if available) and clear photos of the issue, then visit Warranty & Repairs or email support@romancatholicgear.com. We’ll confirm coverage or provide a repair quote.
Cosmetic wear/patina over time is normal and not considered a defect. Structural failures are covered. For care tips, see below.
You can pray without a blessing, but it’s recommended to ask your parish priest to bless your items. Blessings aren’t required for returns/warranty.
Avoid harsh chemicals, chlorine/saltwater, and extreme heat. Wipe with a soft dry cloth after use. Store in a pouch to reduce scratches.
Each is a powerful sacramental with unique symbols and devotional history. Learn more on our guides:
• Saint Benedict Medal
• Miraculous Medal
• Pardon Crucifix
Combat Rosary™ is our trademarked brand and proprietary design for a rugged, daily-carry rosary inspired by historic WWI service rosaries—not an exact replica. Created by Fr. Richard Heilman in 2012, who also coined the term “Combat Rosary,” it built on a tradition previously referred to simply as service or military rosaries. An item is an authentic Combat Rosary™ only if purchased directly from Roman Catholic Gear® or our authorized partners. Similar pieces sold elsewhere are not Combat Rosaries—they’re replica WWI service rosaries.
Check where it was purchased (romancatholicgear.com or an authorized partner), the product name and packaging, and the build details. If you’re unsure, email support@romancatholicgear.com with photos—we’ll verify for you.
Our digital gift cards don’t expire and have no fees. Buy one here: Gift Card.
Open your gift card email/link to view the current balance. If you need help, email support@romancatholicgear.com.
Your country may charge duties/VAT/GST or other fees on import. These are the customer’s responsibility and may affect delivery time due to customs processing.
Yes. Many carriers hand off to local posts for final delivery. Your tracking page typically shows the local provider once received.
Still need help? Email support@romancatholicgear.com. Include your order number if you have it.