Roman Catholic Gear® products are designed for the long haul—field-ready and prayer-ready. If your gear ever fails due to defects in materials or workmanship, we’ll make it right with repair or replacement at our discretion.
What’s Covered (Lifetime)
Manufacturing defects in materials or workmanship.
Structural failures under normal use (e.g., rosary chain/links separating, jump rings opening, centerpieces or crucifixes detaching, clasps failing).
Stitching or hardware failures on pouches under normal use.
Remedy: Repair or replace with the same or comparable model/color at our discretion.
What’s Not Covered
Normal wear & patina (finish wear, scratches, leather scuffs, aging of coatings, discoloration from skin oils/chemicals).
Loss, theft, or accidental damage (crushed, run over, cut, melted, pet-chewed, etc.).
Damage from improper use or harsh chemicals (cleaners, solvents, chlorine, saltwater exposure, extreme heat).
Unauthorized repairs/modifications or non-RCG components added after purchase.
Counterfeit items or products not purchased from Roman Catholic Gear® or an authorized partner.
How to File a Claim
Gather details: Order number (if available), product name/color, approximate purchase date.
Take photos: Clear shots of the issue and the whole item (front/back).
We review & respond: If approved, we’ll share next steps for repair or replacement.
If your exact color/model is unavailable, we’ll offer a comparable replacement of equal value.
Proof of Purchase & Shipping
Proof of purchase: Order number, receipt, gift receipt, or reasonable ownership proof (photos + approximate date/where purchased).
Shipping: For approved warranty claims, we cover replacement outbound shipping within the U.S. We may request that you return or recycle the damaged item; we’ll provide instructions if needed.
International: We’ll provide options for the most reasonable replacement method to your location.
Lifetime Guarantee — FAQ
Do finishes/coatings fall under the guarantee?
Cosmetic wear (patina, minor scratches, finish lightening) is normal and not considered a defect. Structural failures are covered.
What if I received a gift?
You’re covered. Provide any proof of purchase you can (gift receipt, the purchaser’s name/email, or approximate timing + where it was bought).
Can I get a different color or upgrade?
Replacements match the original as closely as possible. If you’d like to upgrade or change color, we’ll share options (price differences may apply).
Do I need to send the product back?
Sometimes. For certain issues we may request a return for inspection; other times photos are sufficient. We’ll let you know after review.
Is normal prayer use “covered”?
Yes. Our guarantee is built around daily use in normal conditions. Abuse/misuse isn’t covered.
